Terms and Conditions
TERMS & CONDITIONS
THESE TERMS AND CONDITIONS RELATE TO YOUR USE OF THE TAMZYN ANGELA SITE AND SERVICES
PRODUCTS
ALL FRESH FLOWER PRODUCTS ARE SUBJECT TO AVAILABILIY. IN THE EVENT OF ANY SUPPLY DIFFICULTIES WE RESERVE THE RIGHT TO SUBSTITUTE WITH A PRODUCT OF EQUIVALENT QUALITY AND VALUE WITHOUT NOTICE.
CERTAIN FRESH FLOWER PRODUCTS MAY BE DELIVERED IN BUD TO ENSURE LONGER LIFE.
SOME FRESH FLOWER PRODUCTS MAY BE POISONOUS OR HARMFUL. IF YOU REQUIRE ANY FURTHER INFORMATION BEFORE SUBMITTING YOUR ORDER PLEASE CONTACT THE TEAM VIA TELEPHONE OR EMAIL.
FRESH FLOWER PRODUCTS WILL BE DELIVERED WITHIN 48HRS UNLESS STATED OTHERWISE.
CERTAIN PRODUCTS ARE NOT AVAILABLE FOR NEXT DAY DELIVERY OR OTHER SPECIAL DELIVERY SERVICES. FURTHER INFORMATION REGARDING PRODUCT AVAILABILITY AND ALTERNATIVE DELIVERY OPTIONS IS AVAILABLE UPON REQUEST VIA TELEPHONE OR EMAIL.
IN THE EVENT THAT WE AE UNABLE TO SUPPLY ANY/ALL OR PART OF YOUR ORDER (THE PRODUCT OR ANY SUBSTITUTE) WE WILL NOTIFY YOU AS SOON AS POSSIBLE AND YOU WILL BE REIMBURSED IN FULL NO LATER THAN 30 DAYS AFTER THE ORIGINAL DELIVERY DATE.
PRICING
ALL PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.
ALL PRICES INCLUDE VAT, BUT EXCLUDE DELIVERY.
WE RESERVE THE RIGHT TO REFUSE AND/OR CANCEL ORDERS IN WHICH PRICING OR DELIVERY CALCULATIONS ARE DISPLAYED INCORRECTLY AS A RESULT OF TECHNOLOGICAL OR HUMAN ERRORS, OR BY A THIRD PARTY TAMPERING AND/OR HACKING. IN THE EVENT THIS DISCREPANCY APPEARS ON YOUR ORDER YOU WILL BE CONTACTED AS SOON AS POSSIBLE AND INFORMED OF THE CORRECTED PRICE PRIOR TO BEING CHARGED (AND THEREFORE HAVE THE RIGHT TO CANCEL YOUR ORDER WITHOUT PREJUDICE).
ORDERS
YOU MUST COMPLETE THE WHOLE ORDER PROCESS, FILLING IN ALL DETAILS AS REQUIRED.
YOU WILL BE REQUIRED TO PROVIDE US WITH ALL THE CORRECT DETAILS INCLUDING ACCURATE POSTCODES FOR THE INTENDED DELIVERY ADDRESSES ASWELL AS THE PURCHASER IF NOT THE SAME.
YOUR ORDER IS SUBJECT TO ACCEPTANCE. YOU WILL RECEIVE CONFIRMATION OF YOUR ORDER VIA THE EMAIL ADDRESS YOU PROVIDE, THIS WILL ADVISE YOU THAT YOUR ORDER IS BEING PROCESSED AND PROVIDE YOU WITH CONFIRMATION OF YOUR ORDER DETAILS. WE WILL NOT PROCESS YOUR ORDER UNTIL THIS EMAIL CONFIRMATION HAS BEEN ISSUED.
ORDERS CANNOT BE ACCEPTED FROM CUSTOMERS UNDER THE AGE OF 18 YEARS.
BY PROCESSING YOUR ORDER THROUGH THE CHECK OUT SECTION OF THE SITE YOU ARE CONSENTING TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT WTHIN THE TAMZYN ANGELA WEBSITE AND IT'S PRODUCTS AND SERVICES.
PAYMENT
WE ACCEPT PAYMENT BY ALL MAJOR CREDIT AND/OR DEBIT CARDS (EXCEPT DINERS, DEPARTMENT STORE CARDS AND/OR ANY OTHER CARDS WE MAY SPECIFY FROM TIME TO TIME) WE ALSO ACCEPT PAYMENT VIA PAYPAL.
ALL CREDIT/DEBIT CARD DETAILS ARE ENCRYPTED WITHIN THE E-COMMERCE SOFTWARE, ALL TRANSACTIONS AND YOUR DETAILS ARE SAFE, SECURE AND ENCRYPTED.
CANCELLATION
ORDERS MAY BE CANCELLED OR AMENDED UPTO 5 WORKING DAYS BEFORE THE INTENDED DELIVERY DATE.
WE REGRET THAT YOU ARE UNABLE TO CANCEL AN ORDER FOR PERISHABLE GOODS ONCE YOUR ORDER HAS BEEN DISPATCHED.
IF YOU REQUIRE TO CANCEL OR AMMEND YOUR ORDER YOU MUST CONTACT THE TEAM VIA TELEPHONE OR EMAIL (THIS SERVICE IS NOT AVAILABLE ON SUNDAYS OR PUBLIC HOLIDAYS).
DELIVERY
EXCEPT WHERE STATED OUR STANDARD DELIVERY IS 14 DAYS (STANDARD DELIVERY FOR FRESH PRODUCTS IS 48HRS) A DELIVERY CHARGE IS APPLICABLE ON ALL ORDERS (A FURTHER DELIVERY CHARGE MAY BE APPLIED IF YOU REQUEST DELIVERY TO REMOTE AREAS, YOU WILL BE ADVISED OF ANY ADDITIONAL CHARGES AS SOON AS POSSIBLE UPON RECEIPT OF YOUR ORDER).
SOME PROUCTS MAY NOT BE AVAILABLE FOR DELIVERY TO CERTAIN AREAS, WHERE POSSIBLE WE WILL ADVISE YOU OF ANY RESTRICTIONS THAT APPLY BEFORE PROCESSING YOUR ORDER.
WHILST WE WILL MAKE EVERY EFFORT TO DELIVER ON YOUR CHOSEN DATE, THE EXACT DELIVERY DATE CANNOT BE GUARANTEED. PLEASE BE ADVISED THAT DELIVERY MAY TAKE PLACE WITHIN 48 HOURS OF YOUR PREFERRED DATE.
YOU WILL BE ADVISED OF YOUR INTENDED DELIVERY DATE WITHIN YOUR ORDER CONFIRMATION EMAIL. ORDERS RECEIVED ON SUNDAYS AND PUBLIC HOLIDAYS WILL BE PROCESSED NO LATER THAN THE NEXT WORKING DAY.
DELIVERIES ARE NOT AVAILABLE ON SUNDAYS OR PUBLIC HOLIDAYS, ORDERS WILL BE DELIVERED ON THE NEXT WORKING DAY.
TO AVOID ANY DELAYS AND/OR PROBLLEMS WITH DELIVERIES, PLEASE ENSURE YOU FILL IN ALL THE APPROPRIATE INFORMATION WITHIN THE WEBSITE, INCLUDING THE INTENDED RECIPIENTS CORRECT POSTCODE AND TELEPHONE NUMBER AS WELL AS YOUR CONTACT DETAILS SO WE CAN NOTIFY YOU IN THE EVENT ANY PROBLEMS ARE ENCOUNTERED.
THE CARRIER IS ONLY RESPONSIBLE FOR DELIVERING TO THE ADDRESS PROVIDED (OR TO A NEIGHBOUR WHEN NO ONE IS HOME) WE REGRET THAT WHERE GOODS HAVE BEEN DELIVERED CORRECTLY WE CANNOT TAKE RESPONSIBILITY IF THE INTENDED RECIPIENT LIVES ELSEWHERE OR HAS MOVED AND THE ACTUAL RECEIVER REFUSES AND/OR FAILS TO RETURN THE GOODS/ITEM(S).
WHERE THE CARRIER IS UNABLE TO FIND SOMEONE TO ACCEPT DELIVERY OF GOODS THEY WILL EITHER DELIVER TO A NEIGHBOUR OR LEAVE A CARD AT THE ADDRESS FOR THE RECIPIENT TO MAKE CONTACT.
IN THE EVENT OF THERE BEING DIFFICULTIES IN DELIVERING YOUR ORDER TO THE INTENDED RECIPIENT WE (INCLUDING THE THIRD PARTY DELIVERING YOUR ORDER) RESERVE THE RIGHT TO CONTACT THE RECIPIENT USING THE CONTACT DETAILS YOU PROVIDED WHEN PLACING YOUR ORDER.
BEFORE PLACING YOUR ORDER PLEASE REVIEW THE DELIVERY DETAILS AND PRICES.
SATISFACTION GUARANTEE
OUR AIM IS YOUR COMPLETE SATISFACTION, IF FOR ANY REASON YOU ARE NOT 100% SATISFIED WITH YOUR PURCHASE YOU CAN RETURN IT WITHIN 14 DAYS (UNUSED AND IN THE SAME CONDITION AS RECEIVED) FOR A FULL REFUND. (LESS DELIVERY CHARGE & 10% HANDLING CHARGE)
TO RETURN ANY PRODUCT YOU MUST CONTACT THE TEAM VIA TELEPHONE OR EMAIL AND THEY WILL ADVISE YOU ON THE BEST/CORRECT PROCEDURE AND/OR METHOD OF RETURNING YOU ORDER.
PRIVACY POLICY
WE WILL NOT, DO NOT DISCLOSE ANY BUYERS INFORMATION TO THIRD PARTIES (OTHER THAN THOSE REQUIRED FOR DELIVERY PURPOSES)
ALL/ANY INFORMATION PROVIDED AND PROCESSED ON THIS WEBSITE IS TREATED WITH THE HIGHEST STANDARDS OF SAFETY, SECURITY AND CONFIDENTIALITY.
INTELLECTUAL PROPERTY
ALL OTHER RIGHTS, INCLUDING COPYRIGHT WITHIN THIS WEBSITE ARE OWNED BY TAMZYN ANGELA. ANY USE OF THIS WEBSITE OR ANY OF ITS CONTENTS, INCLUDING THE COPYING AND/OR STORING OF (IN PART OR WHOLE), OTHER THAN FOR YOUR OWN PERSONAL; NON COMMERCIAL USE IS PROHIBETED WITHOUT THE CONSENT AND/OR PERMISSION OF TAMZYN ANGELA. YOU MAY NOT DISTRIBUTE, REPOST OR MODIFY ANYTHING ON OR FROM THIS WEBSITE FOR ANY PURPOSE.
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